Google visibility programAppliance repair
Florida

From 2 to 19 Technicians: Growing an Appliance Repair Business Across Four Florida Markets

By , Founder of Offer Marketing Agency

Over two years, an appliance repair business grew from two technicians to a team of nineteen. Yulia worked with the owner on attracting customers through Google and understanding the economics of acquiring and completing jobs.

2 → 19technicians over approximately two years

As the business expanded, its Local Services Ads coverage grew from Miami to four Florida markets: Miami, Boca Raton, Sarasota, and Tampa.

The same nine months, one year apart

Comparing the same nine-month period in consecutive years shows how customer acquisition developed:

Local Services Ads · January–September
Metric20252026
Active LSA markets14
Paid LSA leads6712,277
Advertising spend$38,553$147,995
Average cost per lead$57.46$65.00
Paid leads in Miami6711,332

Across all markets, paid lead volume increased 3.4 times. In Miami alone, inquiries almost doubled, showing growth within the original market alongside expansion into new locations.

That growth required a larger investment. Advertising spend increased 3.8 times, while average cost per lead rose 13%.

For the owner, growing the business meant coordinating customer demand, advertising costs, and the capacity of a larger team. Yulia’s work connected customer acquisition with those business decisions as the company developed across multiple markets.

Evidence

LSA leads across both periods.

Google Local Services Ads, January 1–September 30, 2025: 671 charged leads and $38,552.68 spend in one active market.
2025

LSA leads — part of our Google visibility program.January–September 2025 · Open full screenshot ↗

Google Local Services Ads, January 1–September 30, 2026: 600, 1,332, 176 and 169 charged leads across four markets, totaling 2,277.
2026

LSA leads — part of our Google visibility program.January–September 2026 · Open full screenshot ↗

Advertising figures compare January–September 2025 with January–September 2026. Team growth from two to nineteen technicians occurred over approximately two years. Paid leads represent inquiries, rather than completed jobs. Spend in the table is rounded to the nearest dollar; gray rows in the screenshots show Google’s previous-period comparison.

Yulia Krushina

About the author

Yulia Krushina is the founder of Offer Marketing Agency in Sarasota, FL. Google Partner, working with Google Business Profile and Local Services Ads for home service businesses since 2016. She specializes in advanced verification and suspension recovery for locksmith, garage door, HVAC and appliance repair companies.

Read more about Yulia →

Work with Offer Marketing

Find out what is limiting your calls from Google.

We’ll review your current visibility, priorities, and marketing budget to determine the right next step.

Apply to Work With Us